Artificial intelligence is a concept that people have talked about for decades. It’s especially present in science-fiction literature as well as in circles of software developers. Since ChatGPT was released by OpenAI, everyone and their grandma has been talking about AI.
Various gurus and self-proclaimed experts have already found ways to profit from this concept. On the other hand, lazy people got blessed with an app that will do whatever assignment for work or school they have.
The glorious benefits of AI have found their way into basically every industry and human resources is just one of them. However, what do HUMAN resources and robots have in common? Well, a lot, and there’s a plethora of ways in which AI can elevate people working in HR as well as HR software.
To give you a quick example, as much as 64% of HR professionals believe that automation can help them during the screening process.
Opportunities for AI in HR
There’s plenty of space for AI to help HR specialists with. Some fields in which it’s helpful aren’t directly related to HR, while there are some significant changes that implementing AI can bring to their everyday work.
1. Hiring Process
There are many parts to what we call a “hiring process,” and using artificial intelligence tools will help you get rid of various barriers that you might encounter during it.
First, when your company is looking to hire a new person, you’ll likely have to write a job description for the role. While some companies with large enough budgets leave this task for a professional copywriter, it’s just as likely written by an HR in charge of hiring.
This part of the process can easily be completed by using the right AI tool. After playing around with creating the description of a job, you can automatically post it on multiple job boards at the same time.
A significant part of the hiring process is screening out the candidates. Even small and medium businesses like Balkan Based get hundreds of job applications, let alone if you’re working for a large company. Manually filtering the complete list will leave you with little to no energy for interviewing them or having constructive conversations with current employees.
2. Filtering Important Data
Employee monitoring software is starting to implement AI into its design as a way of more effectively managing employee data. Everyone from HRs to finance and accounting personnel can benefit from better data filtering and analysis.
When it comes to AI-related features, HR teams can benefit from automated analysis of data that comes from emails, chats, and productivity patterns. This valuable information can be used to track the behavior of employees and prevent any issues that evolve as time progresses.
Whether your employees are suffering from burnout, lowered productivity, or perhaps they are engaging in some misconduct, AI can make predictions based on the gathered data. Optimizing the workflow of every employee can be achieved by advanced AI software.
3. Training Employees
ChatGPT can be used for learning new topics. You can ask it directly for certain information, or you can use it to gather resources on a specific topic. But, besides helping individuals with learning, AI can help with training employees on a company level.
Advanced AI models are specialized for specific fields, which can help certain departments of your company advance their knowledge. The career path of every employee can be determined and customized according to their abilities and results.
Companies can also use AI to elevate their current training programs by incorporating gamification elements into their training. AI algorithms can adapt the difficulty level, provide rewards, and create personalized challenges based on the employee’s progress and skill level.
Challenges in Implementing AI in HR
While AI is significantly different that other innovations that we’ve seen in the past, it’s certainly not a magic wand that will fix every problem in existence. Rather, we should consider it as just another tool at our disposal that will help us in improving ourselves and our businesses.
While gurus that want to sell you the “How to earn billions using AI” course for 9.99$ don’t want you to tell you is that AI has limitations. To be honest, even AI software in HR has some significant flaws, such as mistakenly rejecting qualified candidates.
For example, if there’s a certain gap in a candidate’s resume, AI might reject it. In reality, that gap can be important time off that was spent on sick leave, military service, or pregnancy. Some of the data that you leave for your AI to analyze might lead you to make wrong decisions. Your HR might insert the wrong data, or the software gets a random problem.
Anyways, you would have to double-check everything for errors.
There are pretty clear guidelines that were stated in GDPR when it comes to user privacy. The same thing goes for the data of your employees and customers, which AI tools that you are using are handling. While it might not be on purpose, cybersecurity leaks are still a real danger for any business.
Of course, don’t exclude the possibility of your HR software turning evil..
Also, there are plenty of AI tools that are just there to profit from the hype without staying here for the long run. Their data security probably isn’t as planned thoroughly as it’s supposed to be.
Artificial intelligence software is trying to become a one-size-fits-all solution for all of your problems. Whether that’s HR, design, or web development, people are relying on it even too much. It’s better to choose ol’ reliable HR software instead of risking compromising your recruitment process.
On the other hand, in the next couple of years, we can expect advanced AI that will surely change the way we perceive HR.
Proper Implementation of AI in HR Is a Game-Changer
When we’re talking about how AI can help employees increase their productivity, we don’t necessarily mean “it will do their job for them.” Partially, it will take over some of their workloads and help them speed up their process. But the majority of challenging work is still left to employees.
Human contact plays a significant role in adequately hiring and retaining employees, and there isn’t a single software that can replace a face-to-face interview. But, automating and speeding up certain processes will allow HRs to focus only on the most important aspects of their role.
AI software will help companies gather insightful information about their processes and help them make better decisions. People speculate that AI will replace writers and designers, and that’s not true, and it’s even less true for jobs where the human part plays such an important role. Rather, AI will be a reliable assistant for HR that will help them elevate their performance and bring the whole company to another level.